Before sending us an email, please read the following and see if it answers your question.

Q: Can you tell me the status of my order? A: Sorry, but we cannot answer these emails. We spend as much time as possible processing orders, so emails like this just slow us down. The time spent reading these emails could be the time spent shipping your order. Q: Can you sponsor me? I'm the best.
A: Sorry, we are not sponsoring at the moment. If we want you on the team, we will come to you. Please don't ask.

Q: When will ________ product be available?
A: Products are hand made in limited quantities which takes a lot of time, so we usually don't know when any particular product is due to be in stock. Just check the site daily for new and restocked products.

Q: My order says awaiting payment, but I already paid. What is wrong?
A: The default status for an order is awaiting payment. If you have paid with paypal we've received the money, the site just always says that. There's nothing wrong with your order and it will be shipped soon.

Q: I can't find my order?
A: You might have forgot to hit the "return to merchant" button after paying, which completes your order. However, there is nothing wrong if you forgot that, because we still have your order on file and it will be shipped soon.

Q: I see a product I want on the site, but it won't let me order it?
A: If it doesn't say "add to cart" next to an item, it is out of stock. Please check again later.

Q: I forgot my password and the new password feature isn't working.
A: You may create a new account in this situation.