Contact information

We love suggestions and ideas, as well as feedback on how we are doing and what you think of our products! 

Here at FlatFace, we love spreading the highest quality fingerboard products worldwide and in retail locations such as skate shops and hobby stores. For shops interested in carrying our products, please send an email to mikeschneider161@gmail.com including your name, shop name and location, any info about your store and photo or video if applicable.

Before contacting us with a question, please read the Frequently Asked Questions page to see if your question has already been answered. If there's no answer for your question there, you can send an email to mikeschneider161@gmail.com. You can usually expect a reply within 72 hours (sometimes longer during weekends)

For customer service or product issues, we always want to make sure everyone is happy! If you have a problem with your order, send us an email at mikeschneider161@gmail.com and we will make it right. Include your order number and photos so we can help you quickly! Please note that we do not typically work on weekends so there may be a delay around that time. Make sure your file attachments do not exceed 14mb size or we may not receive your email! If you do not hear back within a week, please email us again in case we didn't get your email. We respond to every email in the order that we receive them and want to correct every issue. We may ask follow-up questions to clarify the issue, our ultimate goal is to make every customer happy and take care of any possible issues.

Note: Please don't email us asking about the status of your order unless it has been over 7 days. We spend as much time as possible processing orders, so emails like this just slow us down. If you think there is a problem with your order, or if your order hasn't shipped in over 7 days, please email us. Orders are shipped in the order the payments are received.

We reserve the right to cancel orders placed by any customer for any reason, including ones we believe to be fraudulent or malicious. We may also cancel an order if shipping it is not possible for any other reason. Cancelled orders that are not shipped will be fully refunded to the original payment method.